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Ordering Questions

How long does it take to complete my order?

Please see our current processing schedule

How & when do I provide my personalization details?

Personalization information can be provided on the product page when you are placing your order. Please be sure to include any changes you would like from the sample (if any). If you do not have your information at the time of purchase and prefer to provide it later please make a note on the product page that you will provide your details at a later time. We will hold your order until we receive your information.


How much will postage be to send my invitations/photo cards?

Postage is 1 standard stamp for all invitations & thank you notes except cards that are 5x5 in size.

5x5 invitations/announcements
USPS requires an additional 14 cents postage for the 5x5 square envelopes. By request only, we can substitute the 5x7 envelopes for no charge to avoid this fee.
I ordered photo cards, how do I send my photos to you?
We offer several options for you to provide your photos.
1. Photos can be uploaded on the product page. If you receive an error that your poto is too large please email the photo.
2. You can email your digital photos to
3. You can mail a traditional photo, please email us for a mailing address.
(Traditional photos will be returned with your completed order)
Can you use a professional photo?
Yes! We do require written consent from the photographer or studio where the photo was taken. We can only accept the original form. Copies or email submissions cannot be accepted.
Should I edit my photo before I sent it to you?
No, please send your original unedited photo.
We will make any necessary corrections including, but not limited to:
Red Eye Correction
Converting to Black & White
Converting to Black & White, and then bringing color back in on certain elements, eyes, blanket, bow, etc.
Color Correction
Sharpen the image
Remove people/items from the background

Shipping Questions

How much is shipping?
Shipping is a flat rate of $5.99 for all U.S. orders. For International or Rush orders please contact us for a shipping quote at
What method of shipping do you use?
For U.S. orders we use USPS Priority Mail, which takes 3 business days.
Photo card rush orders are shipped via UPS or Fed Ex, which takes up to 2 business days.

Other Questions

What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover
Money orders & checks (Personal checks will be held for 4 days before an order is started)
Can I get a sample before I order?

Yes, we can send a printed sample for invitations & announcements only. Samples are limited to 1 per person. The sample is a generic sample with no personalization information. There is a fee for additional samples.
Please contact us at info
Be sure to include the following - Name, Address, What item you would like a sample of. Please allow up to 10 days for samples.

If you would like to receive a free email sample using your photos & information please follow the instructions at this link

What if there is an error with my order?
After a proof has been approved we cannot reprint your order unless there is a printing error made by us. If there is a printing error we will reprint your order using the original processing option chosen on your order.

Color variations:
The color on your printed order can be different depending on the settings on your monitor. Our monitors are calibrated to our printers settings so that the colors we see match what is printed. There is unfortunately no way for us to adjust the online versions as every customers monitor is different.

If there is a typo/spelling error:
Orders with a Proof: We will unfortunately not be able to reprint your order after a proof has been approved. Please double check all spelling and details on your proof to ensure accuracy.
Orders without a Proof:  If there is a spelling error/typo and the spelling error/typo was provided by the customer we will not be able to reprint your order. Please double check your spelling/details when you provide your details, we copy & paste all details provided by customers.
Do you offer gift certificates?
We do! Please contact us for details

If you have any additional questions that we did not answer please contact us at

Live Chat is now available! See the lower right hand corner of your screen.

Should you have any questions please use the email address below to contact us.

If you do not get a response please check your spam box or re-submit your comment/question.
We respond to ALL emails.


As an internet based company, we prefer to communicate via email.
This is for your convenience as email is the easiest and fastest way to reach us.
During regular business hours our reply will generally be provided within minutes of your request. 
Communicating by email also allows us to keep an accurate record
of your requests for us to refer back to throughout the design process.






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